Placing an order
keeping it simple

How to place an order

If you already have an account with New Wave, there are several ways to place an order (see below). If you are a new customer, please click the 'new customer' link on the sub-menu above to set up a new account.

By phone

Weekdays - The best way to place an order is to phone Monday to Friday between 8am and 3.30pm on (01285) 715160, at least a day before you want the seafood delivered. This way, you can discuss your requirements with our sales team and they can confirm availability.

After hours - After 3.30pm and at weekends, you can phone and leave a message on our answerphone - remember to speak slowly and clearly, and give as much detail of your order as you can (see below).

If you are a retail customer, please call New Wave at The Fish Shop on (01285) 651751 or email thefishshop@new-wave.co.uk

By fax or email

For your convenience, you can fax through your order on (08701) 916093 or e-mail on sales@new-wave.co.uk. Again, please give as much detail when ordering as possible (see below).

Remember when ordering

• If you would like advice before you order, we're more than happy to advise on portion cost, what's in season and special offers. Just give us a call.
• Please state how you would like the fish prepared, e.g. descaled, filleted and pinboned, skinned and trimmed.
• When appropriate, advise us on any specific delivery instructions.
• If you leave a message on our answerphone, or order by fax or email, and we don't have the stock you require we will supply a logical replacement whenever possible and will always call you in the morning to notify you of any shortage or replacement sent.
• While we endeavour to meet all orders, there can be availability issues and price fluctuation on some species. There are rarely availability issues with our frozen and smoked fish and our range of speciality foods.

See also our list of products (top right) for further information on what we offer and availability


We're looking to improve our service all the time and would request that if you are an existing customer would you take 5 minutes to fill out a customer survey.
You can win a prize !

Please send an email to Keith@new-wave.co.uk
and we'll send it by return.

If you're not receiving our fresh fish and special offers by email and would like to, then please email tim@new-wave.co.uk